Privacy policy

At Matano Studios, we take your privacy as seriously as the quality of our drops. We only collect the data we absolutely need to give you the best experience and deliver your orders securely. Here is the clear, transparent breakdown of what happens to your data.

1. Data Controller The responsibility for the lawful processing of your data lies with:

  • Name: Matano Studios

  • Email: support@matanostudios.com

2. What We Collect & Why When you visit our site, buy a piece, or sign up for updates, we process specific data:

  • Order Data: When you make a purchase, we need your name, billing and shipping address, email address, and payment information. Legal basis: Performance of a contract.

  • Communication Data: If you contact us via email, we store your message to resolve your issue. Legal basis: Legitimate interest.

  • Usage Data (Cookies): We use essential cookies to keep our Shopify store running, and (only with your consent) analytics cookies to understand which pieces are performing best. Legal basis: Your consent.

3. Who Gets Your Data? We never sell your data to third parties. To run our business smoothly, we must share some data with trusted partners:

  • Shopify: Our store system, which securely processes your order data.

  • Logistics Partners: (e.g., DHL, DPD, Post) who need your name and address to actually deliver your package.

  • Payment Providers: (e.g., Stripe, PayPal, Klarna) who securely process your payments. We do not store your credit card details on our servers.

4. How Long We Keep It We only keep your data for as long as we need it for the purposes mentioned above or as required by law (for example, tax laws generally require us to keep invoices for up to 7 years).

5. Your Rights You have full control over your data. Under the GDPR, you have the following rights:

  • Access: You can ask us what data we have on you at any time.

  • Erasure ("Right to be Forgotten"): You can request that we delete your data, provided we are not legally obligated to keep it (e.g., for tax records).

  • Correction: You can ask us to fix incorrect data.

  • Revocation: You can withdraw your consent for marketing emails or tracking cookies at any time.

To exercise any of these rights, simply shoot us an email at: support@matanostudios.com.

6. Data Security We protect our website and systems through technical and organizational measures against the loss, destruction, access, modification, or distribution of your data by unauthorized persons. Data transfer during the checkout process is fully encrypted (SSL).