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Contact information


Need help with an order, sizing, or have a question about an upcoming drop? We are here to help.

To ensure the fastest resolution, please direct all order-related inquiries to our official support email. We do not process customer service requests or order changes via Instagram or TikTok DMs.

Email Support

  • Email: matanostudios@gmail.com

  • Response Time: We aim to reply to all inquiries within 24 to 48 hours.

  • Crucial: If you are contacting us about an existing purchase, please include your Order Number (#XXXX) in the subject line of your email.

Business Hours Our team operates from Monday to Friday, 8:00 AM to 20:00 PM (CET). Inquiries sent during weekends or Austrian public holidays will be addressed on the following business day.